Refund policy

14-day refund period

You may request a full refund for InvoiceVeil Pro within 14 calendar days of purchase. This is a one-time purchase, not a subscription, so there are no recurring charges to cancel.

How to request a refund

Visit Paddle buyer support or use the manage-transaction link in your Paddle purchase email. Include the email address used at checkout and your receipt or transaction number. Paddle is the merchant of record and processes refunds for InvoiceVeil purchases.

You never need to send a real invoice file with a refund request. If you need to describe a technical problem, remove confidential invoice data first.

After approval

Approved refunds are returned through the original payment method. Processing time depends on the payment provider. Once a refund is approved, access to the InvoiceVeil Pro batch workspace may be revoked.

Consumer rights

This policy does not limit any mandatory consumer right that applies to you. Paddle's buyer terms and refund policy also apply to the transaction; where applicable law or Paddle's policy provides stronger protection, that protection remains available.

Read the Paddle refund policy and buyer terms.